- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
NOTE: We do offer a refund if you simply change your mind , do not like or suit, . We require you to pay return postage including the re-postage fee if applicable. Product needs to be unused, and returned in the original packaging, within 10 days of receiving the goods.
You should expect to receive your refund within 1-5 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
SHIPPING AUSTRALIA WIDE
we offer shipping Australia wide using Australian Postal Services Standard Shipping with tracking.
PLEASE ALLOW 2-6 DAYS for LOCAL DELIVERY
we offer the following international shipping
INTERNATIONAL FLAT LOW RATE POSTAGE (WITH TRACKING)
Items are delivered using local international postal services and partners with a tracking option, so you goods will arrive safely and secure. In the event items are not received in the designated time. Pouch me will take responsibility to re-send or refund the item.
PLEASE ALLOW 5-13 DAYS for INTERNATIONAL DELIVERY
We will endeavor to ship your purchased item/s ASAP - if there is a delay in the item shipping we will notify you IMMEDIATELY.